EXPLANATION OF DUTIES

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led small groups around the world. Over the past 10 years, REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and grown into one of the largest faith-based responses to trauma and suicide in the world.

The Head of Network Growth will lead the next chapter of growth for the REBOOT movement. This leader will be responsible for the growth, health, retention, and multiplication of REBOOT's global network of leaders and locations, helping expand access to trauma healing for thousands more people in the years ahead.

REBOOT has spent the last decade building a proven model, trusted brand, strong organizational infrastructure, hundreds of active locations, and a growing national platform. The Head of Network Growth will inherit that momentum and help take it to the next level by shaping the future of one of the fastest-growing faith-based movements addressing trauma and suicide in the world.

Working directly with the Executive Director and senior leadership team, this leader will oversee the people, systems, and strategies that recruit new leaders, launch new locations, strengthen existing groups, and expand REBOOT's reach into new communities. Operating at the intersection of growth, leadership development, coaching, and execution, this role will lead the team responsible for expanding the network while maintaining a high-quality experience for leaders and participants.

The Head of Network Growth will oversee the entire leader journey from first inquiry through launch, coaching, multiplication, and long-term engagement. This leader will help shape the overall experience leaders and participants have with REBOOT, ensuring the network remains healthy, effective, scalable, and aligned with the organization's mission. They will provide visibility into network performance by tracking key metrics, reporting outcomes, identifying growth opportunities, and helping guide strategic decisions related to expansion and impact.

The ideal candidate has experience leading growth, developing teams, and driving operational excellence. They have successfully built high-performing teams, created exceptional customer or member experiences, and implemented the systems, processes, and accountability needed to scale a growing organization, network, or movement. They are comfortable leading through others, using data to drive decisions, and continuously improving performance across the entire leader journey.

SPECIFIC RESPONSIBILITIES

1. Network Growth Strategy & Execution

• Develop and execute REBOOT's network growth strategy.

• Establish annual growth targets and performance goals.

• Identify opportunities for expansion into new audiences, markets, and channels.

• Continuously improve systems that support scalable network growth.

• Monitor and report on key growth metrics across the network.

2. Team Leadership & Accountability

• Lead and develop the Network Growth team including expansion, coaching, marketing, and administrative staff.

• Establish and align clear goals, expectations, and accountability systems.

• Foster a culture that upholds REBOOT’s core values.

• Build, develop, and retain a high-performing team capable of scaling the REBOOT network and supporting the next stage of organizational growth.

3. Leader Recruitment & Location Launches

• Oversee inbound sales and expansion efforts and staff for new leaders and locations.

• Partner with marketing to improve lead generation, conversion, onboarding, and overall network growth performance.

• Increase the number of successful location launches annually.

4. Leader Retention & Network Health

• Ensure leaders receive effective coaching, support, and communication.

• Monitor location health and identify leaders or groups requiring intervention.

• Improve leader retention and leader satisfaction across the network.

• Develop systems and experiences that strengthen participant and leader experiences.

• Create visibility into network performance through reporting and dashboards.

5. Multiplication & Expansion

• Collaborate with Executive Director and the Head Coach to develop and refine pathways that help groups move from: Startup→ Established → Multiplying→ Model.

• Identify leaders and locations with multiplication potential.

• Coordinate coaching, support, and training efforts that accelerate multiplication.

• Increase the percentage of groups successfully reproducing and expanding.

COMPETENCIES AND TRAITS REQUIRED

• Proven ability to lead people and build high-performing teams.

• Experience leading growth across organizations, networks, franchises, membership organizations, or multi-site environments.

• A track record of turning ideas into action and delivering results.

• Strong coach who can build relationships, develop leaders, and navigate difficult conversations.

• Comfortable using data, metrics, and scoreboards to drive decisions.

• Able to build simple systems that create clarity, accountability, and growth.

• Takes ownership, solves problems, and follows through without being asked.

• Personally aligned with REBOOT's Christian mission, values, and faith-based approach.

KPI'S

• Net growth in active REBOOT locations

• Leader retention rate

• Number of new locations launched per quarter

• Percentage of groups moving from Startup → Established → Multiplying → Model

• Participants served annually

• Leader satisfaction score

• Participant outcomes and satisfaction scores

• Leader recruitment conversion rate

• Product revenue growth

LEADERSHIP EXPECTATIONS & CULTURAL FIT

At REBOOT, how we lead is just as important as what we accomplish. The Head of Network Growth will help shape the future of the movement while modeling the values that define our culture.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God's direction through prayer, Scripture, and spiritual dependence. Faith is not simply a value we affirm—it is the foundation from which we lead.

• Take extreme ownership: Own outcomes, solve problems, and move work forward without waiting to be told what to do. Take responsibility for results, improve what is around you, and follow through with excellence.

• Execute and adapt: Turn vision into action. Navigate challenges, changing circumstances, and imperfect conditions with resilience, creativity, and a commitment to finding a way forward.

• Remain coachable and committed to growth: Pursue continual learning, welcome feedback, and put the mission above personal recognition. Lead with humility, curiosity, and a desire to improve.

• Be an energy giver: Bring positivity, encouragement, and a solution-oriented mindset. Build momentum, strengthen the team, and contribute to a culture people want to be part of.

• Develop people and multiply leaders: Invest in the growth of staff and volunteer leaders while creating systems and pathways that help others succeed and expand their impact.

• Maintain a mission-driven mentality: Be deeply motivated to expand access to trauma healing and advance the mission with passion, perseverance, and a servant's heart.

• Demonstrate mental toughness: Stay focused under pressure, recover quickly from setbacks, and continue moving forward when challenges arise. Lead with steadiness, resilience, and determination.

REBOOT CARES BENEFITS

• 100% Employer-Paid Medical Insurance – REBOOT covers 100% of employee medical insurance premiums.

• Generous Paid Time Off – Enjoy generous PTO, paid holidays, and two weeks off between Christmas and New Year's to rest and recharge.

• Flexible Work Environment – Flexible scheduling with the option to work remotely 1-2 days per week, depending on role and responsibilities.

• Retirement Savings – Optional SIMPLE IRA with a 3% employer match to help you invest in your future.

• Paid Family Leave – Paid maternity and paternity leave to support your growing family.

• Mental Health Support – Reimbursement for up to six counseling sessions per year because we believe those who help others should also be cared for.

• Casual, Mission-Driven Culture – Work alongside a passionate team in a collaborative environment where people genuinely care for one another and the mission.

REBOOT Recovery (REBOOT) is a Christian, faith-based non-profit 501(c)3 organization that exists to help people overcome trauma through small group courses around the world. We have served over 50,000 individuals through our peer-led courses and are mobilizing the largest faith-based response to trauma and suicide ever built.

EXPLANATION OF DUTIES

The Operations and Executive Support Coordinator provides administrative, operational, customer support, and quality assurance support across the organization. This role serves as a key support to the Executive Team, primarily the Executive Director and Development Director, while also supporting internal systems, customer support needs, and has a clear view and descriptions of current data to ensure smooth day to day operations.

This position requires strong organization, communication, problem-solving skills, and the ability to move fluidly between executive support, operational coordination, customer support, and systems troubleshooting.

Because REBOOT is a growing organization, this role is intentionally flexible. Responsibilities will evolve over time based on organizational needs, priorities, and the strengths of the individual in the role.

SPECIFIC RESPONSIBILITIES

1. Operations and Administrative Support:

• Providing timely, thoughtful customer support by responding to emails and help desk tickets.

• Ensuring “follow up” tasks are completed with excellence within all technology systems including Shopify, VistaPrint, Printful, Hubspot, LeaderHub and Bubble.

• Assisting customers with questions and troubleshooting issues within our platform.

• Gathering, organizing, and clearly communicating data to support team needs.

• Maintain and organize internal documentation, systems, and records.

• Coordinate cross-departmental communication and follow-up.

• Conduct ongoing quality assurance reviews of systems, workflows, and data accuracy.

• Identify and help address process gaps and recommend improvements across departments.

2. Executive Support

• Prepare agendas, documents, and materials for meetings and leadership discussions.

• Capture meeting notes and track action items and follow-ups.

• Coordinate travel and logistics as needed.

• Provide general executive administrative support as needed.

COMPETENCIES AND TRAITS REQUIRED

• Strong organizational and time management skills

• Excellent written and verbal communication

• High attention to detail and accuracy

• Ability to manage multiple priorities simultaneously

• Strong problem-solving and critical thinking skills

• Comfortable working across multiple software platforms and systems

SUCCESS OUTCOMES

• Executive leadership is effectively supported.

• Customer support requests are handled in a timely, accurate, and professional manner, resulting in clear communication and effective resolution of issues.

• Internal systems and platforms are well maintained, with issues identified quickly and resolved or escalated appropriately.

• Data across organizational systems is accurate, organized, and readily available to support decision making and reporting needs.

• Quality assurance processes are actively supported, leading to improved consistency, reduced errors, able to be acted upon and stronger operational reliability over time.

• Cross-team communication is clear and reliable with orderly and clear handoffs, follow-ups, and ownership of tasks.

• Administrative and executive support needs are anticipated and handled proactively, reducing bottlenecks for leadership and teams.

• Processes and workflows are continuously improved through observation, feedback, and implementation of practical solutions.

REBOOT CARES BENEFITS

• 100% Employer-Paid Medical Insurance – REBOOT covers 100% of employee medical insurance premiums.

• Generous Paid Time Off – Enjoy generous PTO, paid holidays, and two weeks off between Christmas and New Year's to rest and recharge.

• Flexible Work Environment – Flexible scheduling with the option to work remotely 1-2 days per week, depending on role and responsibilities.

• Retirement Savings – Optional SIMPLE IRA with a 3% employer match to help you invest in your future.

• Paid Family Leave – Paid maternity and paternity leave to support your growing family.

• Mental Health Support – Reimbursement for up to six counseling sessions per year because we believe those who help others should also be cared for.

• Casual, Mission-Driven Culture – Work alongside a passionate team in a collaborative environment where people genuinely care for one another and the mission.

Location: Pleasant View, TN (Near Nashville, TN)

Reports to: Director of Development

EXPLANATION OF DUTIES

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led small groups around the world. Over the past 10 years, REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and grown into one of the largest faith-based responses to trauma and suicide in the world.

The Strategic Giving Officer will help lead the next chapter of REBOOT's financial growth. As the organization continues to expand nationally and internationally, this role will be responsible for creating new funding relationships that allow thousands more people to experience healing through REBOOT.

REBOOT has spent the last decade building a trusted brand, a growing national platform, and a proven model for transforming lives. The Strategic Giving Officer will inherit that momentum and help take it to the next level by expanding corporate partnerships, growing recurring and mid-level giving, and introducing new individuals, businesses, churches, and community partners to the mission.

Working closely with the Director of Development, this role focuses on the top of REBOOT's fundraising pipeline. Rather than primarily stewarding existing major donors, the Strategic Giving Officer creates new opportunities by building relationships, opening doors, and connecting new supporters to the mission. Success in this role creates the future pipeline of major donors, strategic partners, and sustainable revenue that fuels REBOOT's long-term growth.

The ideal candidate is highly relational, proactive, and energized by meeting new people. They have experience in fundraising, business development, sales, corporate partnerships, or relationship management and enjoy creating opportunities, opening doors, and building lasting partnerships. They are equally comfortable sitting down with a business owner, networking at a community event, introducing someone to REBOOT's mission, or following up with a prospective donor.

This role is ideal for someone who loves connecting people to meaningful work and wants to help build something much larger than themselves. It offers the opportunity to shape the future of one of the fastest-growing faith-based movements addressing trauma and suicide while helping create the financial foundation that will sustain its impact for years to come.

SPECIFIC RESPONSIBILITIES

1. Corporate Partnerships & Sponsorships

• Own the growth of REBOOT's corporate partnership program by identifying, cultivating, and securing new sponsors and business relationships.

• Build and manage a pipeline of prospective corporate partners.

• Develop and present sponsorship opportunities aligned with REBOOT's mission.

• Cultivate long-term relationships with business leaders and community partners.

• Increase corporate sponsorship revenue year over year.

2. Donor Growth & Pipeline Development

• Create a healthy pipeline of future major donors by acquiring, cultivating, and growing recurring and mid-level supporters.

• Acquire new recurring donors and increase recurring giving.

• Develop mid-level donor relationships and increase donor lifetime value.

• Build pathways that move donors toward larger gifts.

• Identify and qualify prospective major donors, then transition mature relationships to the Director of Development for continued cultivation and solicitation.

3. Strategic Relationship Development

• Expand REBOOT's reach by building meaningful relationships throughout the community.

• Develop relationships with businesses, churches, civic organizations, and community leaders.

• Create community fundraising opportunities and strategic partnerships.

• Represent REBOOT at networking events, donor gatherings, and community functions.

• Connect new supporters to REBOOT's mission and long-term engagement opportunities.

4. Pipeline Management & Revenue Performance

• Maintain a healthy fundraising pipeline while providing visibility into revenue performance.

• Maintain an accurate and active prospect pipeline in HubSpot.

• Ensure timely follow-up and consistent relationship stewardship.

• Forecast revenue opportunities and pipeline health.

• Report regularly on fundraising activity, revenue performance, and key growth metrics.

ROLE KPIs

• Corporate sponsorship revenue

• New corporate partnerships secured

• New recurring donors acquired

• Mid-level donor revenue growth

• Qualified major donor opportunities generated

• Active prospect pipeline

• Donor retention rate

COMPETENCIES & TRAITS REQUIRED

• Proven ability to build relationships and earn trust quickly.

• Experience in fundraising, business development, sales, account management, or partnership development.

• Strong communication and interpersonal skills.

• Comfortable initiating conversations and confidently inviting others to invest in a meaningful mission.

• Highly organized with excellent follow-through and CRM discipline.

• Self-starter with a bias toward action and measurable results.

• Able to manage multiple relationships while maintaining exceptional attention to detail.

• Personally aligned with REBOOT's Christian mission, values, and faith-based approach.

LEADERSHIP EXPECTATIONS & CULTURAL FIT

At REBOOT, how we lead is just as important as what we accomplish. The Strategic Giving Officer plays a critical role in expanding the mission by building meaningful relationships and creating opportunities for others to invest in lasting impact.

This leader is expected to:

• Lead from a foundation of faith.

• Take extreme ownership.

• Execute with urgency and adaptability.

• Remain coachable and committed to growth.

• Be an energy giver.

• Build meaningful relationships.

• Operate with a mission-driven mentality.

• Demonstrate mental toughness and resilience.

REBOOT CARES BENEFITS

• 100% Employer-Paid Medical Insurance – REBOOT covers 100% of employee medical insurance premiums.

• Generous Paid Time Off – Enjoy generous PTO, paid holidays, and two weeks off between Christmas and New Year's to rest and recharge.

• Flexible Work Environment – Flexible scheduling with the option to work remotely 1-2 days per week, depending on role and responsibilities.

• Retirement Savings – Optional SIMPLE IRA with a 3% employer match to help you invest in your future.

• Paid Family Leave – Paid maternity and paternity leave to support your growing family.

• Mental Health Support – Reimbursement for up to six counseling sessions per year because we believe those who help others should also be cared for.

• Casual, Mission-Driven Culture – Work alongside a passionate team in a collaborative environment where people genuinely care for one another and the mission.