Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Executive Director

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led small groups around the world. Over the past 10 years, REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and grown into one of the largest faith-based responses to trauma and suicide in the world.

The Senior Director of Programs & Community Growth will lead REBOOT’s nationwide network of peer-led communities, owning its growth, health, reach, and overall performance. This leader will oversee the full journey from inbound interest and new location launch through coaching, retention, multiplication, and long-term leader engagement.

REBOOT has spent the last decade building a proven model, trusted brand, hundreds of active locations, strong organizational infrastructure, and a growing national platform. The Senior Director of Programs & Community Growth will inherit that momentum and build the people, systems, and accountability needed to significantly expand REBOOT’s reach while maintaining an exceptional experience for leaders and participants.

This leader will oversee REBOOT’s two primary community-growth portfolios, High-Pressure Professions and Church & Nonprofit, along with the coaching, network growth and marketing, and support functions that serve them. The role operates at the intersection of program excellence, inbound growth, leader development, customer experience, and execution.

The Senior Director of Programs & Community Growth is accountable for new location growth, participant reach, Network-generated revenue, location health, leader retention, user-experience, and program quality. B2B outbound expansion tied to major funded partnerships is owned by REBOOT’s Partnerships team, with activated locations transitioning into Programs & Community Growth for ongoing launch, coaching, support, retention, and organic expansion.

The ideal candidate has experience leading growth, developing high-performing teams, and scaling a distributed network, program, franchise, membership organization, or multi-site environment. They are comfortable leading through others, using data to drive decisions, building clear systems of accountability, and creating an organization that can scale without relying on the Executive Director for day-to-day leadership.

This Role Will:

1. Lead Programs + Community Growth

Own the strategy and performance of REBOOT’s nationwide community network, creating clear priorities for sustainable growth, reach, and impact.

• Develop and execute REBOOT’s annual Programs & Community Growth strategy.
• Establish growth, revenue, reach, retention, and performance targets across the Network.
• Lead the High-Pressure Professions and Church & Nonprofit portfolios.
• Own overall inbound growth from qualified interest through successful location launch.
• Identify opportunities for organic expansion within existing communities, organizations, and relationships.
• Partner with Network Growth / Marketing to strengthen demand generation, messaging, funnels, and conversion.
• Maintain clear visibility into key performance metrics and regularly communicate results, opportunities, and challenges to senior leadership.
• Continuously improve the systems, processes, and team structure needed to scale the Network effectively.

2. Build + Lead a High-Performing Team

Create a clear, accountable team structure that allows REBOOT’s Programs & Community Growth function to scale without depending on the Executive Director for routine leadership.

• Lead and develop the Programs & Community Growth team, including Program Leads / Portfolio Owners, Coaches, Head Coach, Network Growth / Marketing, and Network Support.
• Establish clear ownership, goals, scorecards, and expectations for each role.
• Ensure Program Leads remain focused on portfolio growth while Coaches remain focused on leader success, retention, and location health.
• Develop strong leaders who can solve problems, make decisions, and take ownership without unnecessary escalation.
• Foster a healthy team culture aligned with REBOOT’s mission and core values.
• Recruit, interview and hire an A-list team based on departmental need.
• Build and retain a team capable of supporting REBOOT’s next stage of national growth.

3. Strengthen Locations + Leader Experience

Ensure REBOOT leaders and locations receive the support, coaching, communication, and resources needed to thrive.

• Ensure new locations move successfully from commitment through launch.
• Build systems for monitoring active, healthy, struggling, inactive, and high-potential locations.
• Improve leader retention, satisfaction, engagement, and overall experience.
• Partner with the Head Coach to strengthen coaching quality and leader development across the Network.
• Ensure Coaches provide timely, relational, and effective support to volunteer leaders.
• Establish clear pathways for identifying and addressing at-risk or inactive locations.
• Ensure locations generated through B2B partnerships transition smoothly into the ongoing REBOOT community.
• Use leader and participant feedback to improve programs, resources, systems, and support.

4. Drive Multiplication + Long-Term Network Health

Build a Network that does more than add locations. Help strong locations and leaders mature, multiply, and expand their impact.

• Collaborate with the Executive Director and Head Coach to strengthen the pathway from Startup → Established → Multiplying → Model.
• Identify leaders and locations with strong multiplication potential.
• Develop systems, coaching, and experiences that help healthy locations reproduce and expand.
• Increase the percentage of leaders who mentor, multiply, or take on greater volunteer leadership.
• Build visibility into the maturity and health of the overall Network.
• Identify patterns, barriers, and opportunities that can improve long-term sustainability and growth.

Key Measures of Success

• Community Growth: Net growth in active REBOOT locations and participants served
• Sales Performance: Inbound lead-to-launch conversion and new-location growth
• Network Revenue: Growth in revenue generated through locations, LeaderPass, expansion, and other Network activity
• Community Health: Location retention, launch success, and percentage of locations considered active and healthy
• Leader Experience: Leader retention, satisfaction, engagement, and coaching effectiveness
• Multiplication: Percentage of communities advancing from Startup → Established → Multiplying → Model
• Impact: Participant outcomes, satisfaction, and overall reach

Competencies + Traits Required

• Proven ability to lead people and build high-performing teams
• Experience leading distributed programs, community networks, franchises, membership organizations, denominations, or multi-site environments
• Strong growth mindset with comfort around sales, conversion, revenue, and measurable performance
• Track record of turning strategy into action and delivering results
• Strong coach who can develop leaders and navigate difficult conversations
• Comfortable leading through others rather than personally owning every task
• Able to build simple systems that create clarity, accountability, and scale
• Comfortable using data, dashboards, metrics, and scoreboards to drive decisions
• Strong understanding of customer, member, or volunteer experience
• Takes ownership, solves problems, and follows through without waiting to be asked
• Able to balance growth with program quality and mission integrity
• Personally aligned with REBOOT’s Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we lead is just as important as what we accomplish. The Senior Director of Programs & Community Growth will help shape the future of the movement while modeling the values that define our culture.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God’s direction through prayer, Scripture, and spiritual dependence. Faith is not simply a value we affirm. It is the foundation from which we lead.
• Take extreme ownership: Own outcomes, solve problems, and move work forward without waiting to be told what to do. Take responsibility for results, improve what is around you, and follow through with excellence.
• Execute and adapt: Turn vision into action. Navigate challenges, changing circumstances, and imperfect conditions with resilience, creativity, and a commitment to finding a way forward.
• Remain coachable and committed to growth: Pursue continual learning, welcome feedback, and put the mission above personal recognition. Lead with humility, curiosity, and a desire to improve.
• Be an energy giver: Bring positivity, encouragement, and a solution-oriented mindset. Build momentum, strengthen the team, and contribute to a culture people want to be part of.
• Develop people and multiply leaders: Invest in the growth of staff and volunteer leaders while creating systems and pathways that help others succeed and expand their impact.
• Maintain a mission-driven mentality: Be deeply motivated to expand access to trauma healing and advance the mission with passion, perseverance, and a servant’s heart.
• Demonstrate mental toughness: Stay focused under pressure, recover quickly from setbacks, and continue moving forward when challenges arise. Lead with steadiness, resilience, and determination.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Joelton, TN (Nashville Area)
Work Environment: Onsite
Reports to: Director, Strategic Accounts
Status: Full-Time

About REBOOT

REBOOT Recovery is a Christian, faith-based nonprofit helping people overcome trauma and move forward through peer-led programs and communities.

More than 50,000 people have participated in REBOOT programs, supported by thousands of volunteer leaders serving in churches, nonprofits, military communities, first responder organizations, correctional facilities, and communities around the world.

Role Purpose

The Grant Manager is responsible for successfully managing REBOOT's federal and other complex grant-funded initiatives.

This role owns the reporting, compliance, documentation, financial tracking, and administrative requirements associated with assigned grants. The Grant Manager ensures REBOOT understands what each grant requires, meets every deadline, appropriately utilizes available funding, and can clearly demonstrate that we delivered what we promised.

This is an ideal role for someone who is exceptionally organized, financially attentive, comfortable navigating detailed requirements, and energized by bringing order and clarity to complex work.

What You'll Do

1. Manage Grant Reporting + Compliance

Own the reporting and compliance requirements for REBOOT's federal and other complex grants.

• Interpret grant requirements and maintain clear visibility into deadlines, deliverables, allowable expenses, and required documentation.
• Prepare and submit accurate, timely reports and ensure REBOOT fulfills its funded commitments.
• Maintain organized, audit-ready records and support monitoring visits, compliance reviews, and funder requests.

2. Manage Grant Budgets + Reimbursements

Ensure grant funds are appropriately documented, utilized, and reimbursed.

• Track grant budgets, spending, remaining balances, burn rates, and fund utilization.
• Coordinate reimbursement requests, drawdowns, and required financial documentation with Finance.
• Identify underspending, overspending, reimbursement delays, or other risks early and coordinate corrective action.

3. Coordinate Grant Data + Administration

Make sure REBOOT has the information and systems necessary to successfully manage each award.

• Coordinate with internal teams to collect required program, participant, outcome, and financial data.
• Maintain grant calendars, files, trackers, and other systems needed to keep multiple awards organized and on track.
• Provide leadership with clear visibility into grant status, upcoming requirements, fund utilization, and potential risks.

What Success Looks Like

• Reporting + Compliance: Reports are accurate, complete, and submitted on time.
• Fund Utilization: Grant dollars are appropriately used within required award periods.
• Reimbursements: Eligible expenses are documented and submitted accurately and promptly.
• Documentation: Grant records remain current, organized, and ready for monitoring or audit.
• Risk Management: Reporting, compliance, financial, or documentation concerns are identified early enough to address them.

Who We're Looking For

We're looking for someone who genuinely enjoys managing complexity, tracking details, and making sure nothing falls through the cracks.

• Experience managing federal, government, or similarly complex grants
• Strong understanding of grant reporting, compliance, budgets, and reimbursement-based funding
• Exceptional organization, attention to detail, and follow-through
• Strong written communication and professional report-preparation skills
• Comfortable managing multiple grants, deadlines, budgets, and data requirements simultaneously
• Proactive, financially attentive, and able to translate complicated requirements into clear next steps
• Comfortable working across teams to gather information and keep commitments moving
• Personally aligned with REBOOT's Christian faith, mission, and values

Leadership + Cultural Fit

At REBOOT, how we work is just as important as what we accomplish. This person should take ownership of their work, anticipate problems before they become emergencies, and bring clarity rather than unnecessary complexity.

The Grant Manager should be dependable, responsive, highly coachable, and committed to stewarding the resources entrusted to REBOOT with excellence.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays, including two weeks off between Christmas and New Year's
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year, reimbursed up to $150 per session

Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Executive Director

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led programs and communities around the world. REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and is building one of the largest faith-based responses to trauma and suicide in the world.

The Director of Philanthropy / Strategic Giving is responsible for growing philanthropic revenue from individuals, families, family foundations, and charitable corporate donors who primarily give because they believe in REBOOT’s mission and future.

This leader owns the full donor-development cycle, including new donor acquisition, cultivation, solicitation, stewardship, retention, upgrades, and major-gift development. The role is both strategic and highly relational, requiring someone who can build new relationships from scratch while also deepening the commitment of existing supporters.

This is not primarily a grant-compliance or partnership-delivery role. Philanthropy focuses on funding given to support REBOOT’s overall mission, strategic priorities, campaigns, and growth rather than funding that purchases a clearly defined body of work. When funding includes significant program deliverables or a defined scope, the ongoing relationship may transition to Strategic Accounts following a clear handoff.

The Director of Philanthropy / Strategic Giving will work closely with the Executive Director, strategically deploying him into the relationships, meetings, cultivation opportunities, and asks where his involvement can have the greatest impact. The Director owns the donor strategy and follow-through rather than relying on the Executive Director to personally manage the fundraising process.

The ideal candidate is an entrepreneurial fundraiser and relationship builder who is energized by finding new supporters, building trust over time, making meaningful asks, and helping donors connect their generosity to lasting impact. They are comfortable creating opportunity rather than simply managing an inherited donor portfolio.

This Role Will:

1. Build a Strong Philanthropic Pipeline

Create a growing pipeline of individuals, families, foundations, and charitable corporate donors with the capacity and interest to significantly support REBOOT.

• Develop and execute REBOOT’s philanthropic growth strategy.
• Identify and qualify prospective major donors and funders.
• Create new relationships through referrals, introductions, research, events, networks, and direct outreach.
• Build relationships with individuals, families, family offices, family foundations, and charitable corporate donors.
• Maintain a healthy pipeline of qualified prospects at multiple stages of cultivation.
• Develop clear strategies and next steps for REBOOT’s highest-potential prospects.
• Maintain disciplined and accurate use of HubSpot and other fundraising systems.

2. Cultivate + Secure Major Gifts

Move qualified prospects from initial interest toward meaningful financial commitment.

• Build authentic relationships that deepen donors’ understanding of REBOOT’s mission, impact, and future vision.
• Conduct donor meetings, visits, presentations, and cultivation experiences.
• Match donor interests with REBOOT’s greatest opportunities and funding priorities.
• Develop thoughtful solicitation strategies for major prospects.
• Make direct financial asks and confidently discuss significant giving opportunities.
• Prepare proposals, giving opportunities, presentations, and other donor materials as needed.
• Strategically involve the Executive Director, board members, founders, or other leaders in high-value relationships and asks.
• Pursue multi-year commitments and larger transformational gifts when appropriate.

3. Retain + Grow Existing Donors

Build long-term relationships that lead to stronger retention, increased giving, and deeper engagement.

• Develop individualized stewardship strategies for REBOOT’s most significant donors.
• Maintain meaningful communication with donors throughout the year, not only when asking for support.
• Help donors understand the impact their giving is making.
• Identify donors with the potential and interest to increase their level of support.
• Develop upgrade and renewal strategies for major donors and family foundations.
• Build relationships across families and organizations to strengthen long-term connection to REBOOT.
• Identify opportunities for recurring, multi-year, campaign, or legacy giving.

4. Lead Strategic Giving Initiatives

Help REBOOT connect philanthropic capital to the organization’s most important priorities and future opportunities.

• Partner with the Executive Director and senior leadership to translate strategic priorities into compelling funding opportunities.
• Support major campaigns and special initiatives such as REBOOT Rise and other future growth priorities.
• Develop clear cases for support, giving opportunities, and donor-facing narratives.
• Maintain visibility into philanthropic funding needs across the organization.
• Help leadership prioritize opportunities based on donor interest, organizational need, and strategic value.
• Ensure philanthropic messaging remains compelling, credible, and aligned with REBOOT’s mission and strategy.

5. Build a Disciplined Philanthropy Function

Create the systems, rhythms, and accountability required for REBOOT to build a more predictable and scalable philanthropic revenue engine.

• Establish clear fundraising goals, pipeline stages, activity expectations, and forecasts.
• Maintain accurate donor records, relationship history, giving history, next steps, and opportunity values.
• Build regular donor pipeline and portfolio reviews.
• Track donor retention, acquisition, upgrades, major gifts, and overall philanthropic revenue.
• Partner with the Executive & Development Coordinator on scheduling, donor records, meeting preparation, acknowledgments, event logistics, and administrative follow-up.
• Partner with Marketing and Storytelling to develop donor communications, impact stories, cases for support, and fundraising materials.
• Provide senior leadership with clear visibility into philanthropic performance, opportunities, risks, and forecasts.

Key Measures of Success

• Philanthropic Revenue: Total philanthropic revenue secured from individuals, families, family foundations, and charitable corporate donors
• New Donor Acquisition: Number and value of new qualified donors and major-gift relationships developed
• Major Gifts: Number and value of significant gifts secured
• Donor Retention: Percentage of existing major donors retained year over year
• Donor Upgrades: Growth in giving from existing donors and funders
• Qualified Pipeline: Value and quality of active philanthropic opportunities
• Multi-Year Commitments: Growth in donors making recurring or multi-year commitments
• Executive Leverage: Effective use of the Executive Director in the highest-value donor relationships and asks

Competencies + Traits Required

• Proven experience in major gifts, philanthropy, fundraising, or high-trust relationship development
• Strong ability to create new donor relationships rather than simply manage an existing portfolio
• Comfortable making direct asks and discussing significant financial commitments
• Highly relational with strong executive presence and communication skills
• Persistent, organized, and disciplined in follow-up
• Strong judgment around donor strategy, timing, and relationship dynamics
• Comfortable using CRM systems, pipelines, forecasts, and fundraising metrics
• Able to work independently while strategically engaging senior leadership
• Personally aligned with REBOOT’s Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we lead is just as important as what we accomplish. The Director of Philanthropy / Strategic Giving will represent REBOOT with many of the people who make the mission possible and must approach those relationships with humility, professionalism, trust, and genuine care.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God’s direction through prayer, Scripture, and spiritual dependence.
• Take extreme ownership: Own the donor pipeline, relationships, asks, and follow-through required to achieve results.
• Create opportunity: Actively develop new relationships rather than waiting for donors to find REBOOT.
• Build trust: Approach donors as long-term partners in the mission rather than transactions.
• Execute and adapt: Maintain momentum through long cultivation cycles, changing circumstances, and inevitable setbacks.
• Remain coachable and committed to growth: Seek feedback, continue learning, and strengthen fundraising practices over time.
• Be an energy giver: Bring optimism, confidence, gratitude, and a solution-oriented mindset.
• Maintain a mission-driven mentality: Connect donors to the real people and communities their generosity makes possible while protecting the integrity of REBOOT’s mission.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Director of Strategic Accounts

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led programs and communities around the world. REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and is building one of the largest faith-based responses to trauma and suicide in the world.

The Military / Veteran Account Executive is responsible for outbound growth and activation within REBOOT’s military and veteran vertical, turning funded opportunities and strategic partnerships into participating organizations, workshops, sites, and new REBOOT locations.

Initially, this role will play a key role in executing REBOOT’s military and veteran expansion efforts connected to Face the Fight, USAA, and other funded initiatives. This person will proactively identify and engage military installations, veteran-serving organizations, nonprofits, employers, community partners, and other organizations capable of bringing REBOOT programs to more military-connected people.

This is a sales and activation role, not an account-management or ongoing program-support position. The Account Executive owns the process of identifying prospective organizations, opening doors, conducting discovery, presenting REBOOT, following up, overcoming barriers, and moving qualified organizations toward participation and launch.

Once an organization commits to launching REBOOT, the Account Executive coordinates a clear handoff to Programs & Community Growth for ongoing launch, coaching, support, and location development. The Director of Strategic Accounts owns the overall relationship with major funders and strategic partners, while this role focuses on generating the field-level participation and expansion required to accomplish funded goals.

The ideal candidate is highly relational, persistent, comfortable with outbound sales, and credible within military and veteran communities. They know how to create opportunity rather than wait for leads to arrive and are energized by turning large partnership commitments into measurable growth on the ground.

This Role Will:

1. Drive Military + Veteran Outbound Growth

Build and maintain an active pipeline of organizations capable of bringing REBOOT programs to military and veteran communities.

• Identify military installations, veteran-serving organizations, nonprofits, employers, community organizations, and other qualified prospects.
• Conduct consistent outbound prospecting through calls, email, referrals, events, networking, and other channels.
• Develop relationships with decision-makers, influencers, chaplains, military leaders, veteran-service leaders, and other key stakeholders.
• Secure discovery meetings, presentations, demonstrations, and other opportunities to introduce REBOOT.
• Maintain a strong and visible pipeline of qualified military and veteran opportunities.
• Prioritize prospects based on mission fit, readiness, reach, and funded partnership requirements.

2. Convert Opportunities Into Participation

Own the sales process from initial outreach through organizational commitment.

• Conduct discovery conversations to understand organizational needs, populations served, existing resources, and potential fit.
• Clearly communicate REBOOT’s programs, model, outcomes, and value.
• Present REBOOT to organizational leaders and other decision-makers.
• Follow up consistently and establish clear next steps after every meaningful interaction.
• Navigate objections, competing priorities, organizational bureaucracy, and long decision cycles.
• Move qualified organizations toward workshops, program participation, new locations, or other defined activation goals.
• Maintain disciplined use of HubSpot to document pipeline activity, next steps, and forecasts.

3. Activate Funded Partnerships

Translate major military and veteran partnerships into measurable reach and participation.

• Understand activation goals, target audiences, geographic priorities, and commitments associated with funded military and veteran initiatives.
• Develop outbound strategies for reaching the organizations and communities necessary to fulfill those goals.
• Work closely with the Director of Strategic Accounts to ensure activation efforts align with partner expectations.
• Maintain visibility into progress toward site, workshop, location, and participation targets.
• Surface barriers that may prevent successful activation and develop strategies to overcome them.
• Provide accurate pipeline and activation forecasts to leadership.
• Help demonstrate measurable growth and impact from investments made by strategic partners.

4. Create Strong Handoffs Into Programs

Ensure organizations move cleanly from sales commitment into successful launch and ongoing support.

• Confirm organizational readiness before transitioning an opportunity into Programs & Community Growth.
• Clearly document contacts, commitments, expectations, timelines, and relevant organizational context.
• Coordinate handoffs with the appropriate Program Lead and Coach.
• Remain involved during the early transition when needed to preserve momentum and relationship continuity.
• Ensure no qualified organization is lost between commitment and launch.
• Partner with Programs to identify opportunities for additional expansion within organizations already using REBOOT.

5. Build the Military + Veteran Market

Help REBOOT deepen its credibility, relationships, and understanding within the military and veteran ecosystem.

• Develop strong familiarity with military and veteran organizations, networks, associations, events, and decision-making structures.
• Build relationships with influential leaders who can open doors to additional organizations and communities.
• Attend selected conferences, meetings, events, and gatherings representing REBOOT.
• Identify market trends, emerging needs, and opportunities for expansion.
• Provide feedback that helps REBOOT improve its messaging, sales materials, programs, and positioning within military and veteran communities.
• Help develop a repeatable vertical sales model that could eventually be applied to other markets such as first responders, corrections, or workplaces.

Key Measures of Success

• Qualified Pipeline: Number and value of qualified military and veteran opportunities actively being developed
• Organizations Activated: Number of new organizations, installations, agencies, or community partners participating in REBOOT initiatives
• New Locations: Number of new REBOOT locations generated through military and veteran outreach
• Workshop / Program Activation: Achievement of funded workshop, site, or participation goals
• Sales Conversion: Percentage of qualified opportunities progressing to commitment and launch
• Participant Reach: Growth in military-connected individuals reached through activated organizations
• Pipeline Velocity: Consistent movement of qualified opportunities through the sales process
• Funded Goal Achievement: Successful achievement of activation targets connected to Face the Fight, USAA, and other military/veteran partnerships

Competencies + Traits Required

• Strong experience in sales, business development, partnerships, recruiting, or other outbound relationship-building work
• Military or veteran professional experience strongly preferred
• Comfortable initiating cold outreach and creating relationships from scratch
• Persistent, relational, and comfortable navigating rejection and long sales cycles
• Strong communicator and confident presenter
• Highly organized with disciplined follow-up and CRM use
• Able to work toward clear activity, pipeline, conversion, and revenue goals
• Takes ownership and consistently moves opportunities forward
• Personally aligned with REBOOT’s Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we work is just as important as what we accomplish. The Military / Veteran Account Executive will often be the first personal interaction an organization has with REBOOT and must represent the mission with credibility, professionalism, persistence, and care.

This team member is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God’s direction through prayer, Scripture, and spiritual dependence.
• Take extreme ownership: Own the pipeline, the follow-up, and the result. Do not wait for opportunities to arrive or assume someone else will move them forward.
• Create opportunity: Be willing to make the call, send the email, ask for the meeting, follow up again, and consistently open new doors.
• Execute and adapt: Navigate bureaucracy, rejection, changing circumstances, and obstacles while continuing to find ways forward.
• Build trust: Represent REBOOT with credibility, humility, responsiveness, and professionalism.
• Remain coachable and committed to growth: Welcome feedback, improve quickly, and continually strengthen sales and relationship-building skills.
• Be an energy giver: Bring optimism, persistence, encouragement, and a solution-oriented approach to the work.
• Maintain a mission-driven mentality: Remain focused on the people behind the numbers and the opportunity to bring trauma healing to more military and veteran communities.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Joelton, TN (Nashville Area)
Work Environment: Onsite
Reports to: Senior Director, REBOOT Network
Status: Full-Time

Help Grow REBOOT Among Those Who Serve

REBOOT Recovery is a Christian, faith-based nonprofit helping people overcome trauma and move forward through peer-led programs and communities. More than 50,000 people have participated in REBOOT programs, supported by thousands of volunteer leaders serving in churches, nonprofits, military communities, first responder organizations, correctional facilities, and communities around the world.

We're looking for someone who understands military and/or first responder communities firsthand and can help bring REBOOT to more of the people who serve in them.

The Uniform Program Sales + Expansion role leads the growth and overall performance of REBOOT's Uniform portfolio, which currently includes military and veterans, first responders, and corrections.

This role operates the portfolio like a small, mission-driven business. The Program Lead owns inbound sales, new location growth, expansion, portfolio revenue, and overall performance, partnering closely with the Uniform Coach who provides day-to-day support, coaching, and service to leaders and locations.

You'll work primarily with inbound opportunities from people and organizations already interested in REBOOT, helping them understand our programs, determine the right fit, make a decision, and successfully move toward launch. You'll also look across the existing portfolio for opportunities to expand REBOOT into additional departments, installations, facilities, organizations, and communities.

This is a great role for someone who has served, loves building relationships, is comfortable moving people from interest to action, and wants to use their professional experience to help others.

Required Professional Background

Professional career experience in the military and/or as a first responder is required.

This isn't simply a preferred qualification. Firsthand understanding of the culture, pressures, relationships, terminology, and realities of service is central to succeeding in this role and building credibility with the people and organizations REBOOT serves.

Previous sales experience is valuable, but we're equally interested in candidates who demonstrate strong relational instincts, disciplined follow-through, comfort asking people to take action, business-minded thinking, and the ability to learn and execute a sales process.

What You'll Do

1. Grow the Uniform Portfolio

Own the sales pipeline, new-location growth, and Network-generated revenue across the Uniform portfolio.

• Manage inbound opportunities from initial interest through commitment, responding quickly and consistently to qualified prospects.
• Lead discovery calls, presentations, demonstrations, and follow-up conversations that help prospective leaders and organizations understand REBOOT and move toward a decision.
• Convert qualified prospects into new REBOOT locations and remain accountable for established sales, revenue, and growth goals.
• Represent REBOOT at select conferences, presentations, associations, and networking opportunities that can generate new relationships and qualified opportunities.

2. Expand + Manage Portfolio Performance

Look beyond individual sales to grow the reach, revenue, and overall performance of the Uniform portfolio.

• Identify opportunities for additional programs, locations, departments, facilities, installations, or communities within existing relationships.
• Receive qualified opportunities generated through REBOOT's Philanthropy & Partnerships team and move them into the appropriate Network sales and launch process.
• Monitor portfolio performance, including location growth, participant reach, revenue, retention, and expansion, and take action when performance is off track.
• Identify trends, barriers, and opportunities that could improve the performance or reach of the overall portfolio.

3. Partner with the Uniform Coach

Work in close partnership with the Uniform Coach to create a seamless experience from initial interest through launch and ongoing support.

• Work with the Uniform Coach to guide committed leaders and organizations from "yes" through successful launch, coordinating preparation, training, resources, and support before transitioning primary day-to-day support to the Coach.
• Prepare a weekly report for the Uniform Coach highlighting new sales, upcoming locations preparing for handoff, expected launch dates, important context, issues, and other items requiring coordination.
• Review the Coach's weekly portfolio report for upcoming graduations, renewals, at-risk locations, leader concerns, and growth opportunities, taking ownership of sales, renewal, or expansion follow-up when appropriate.
• Maintain clear ownership and communication with the Coach so leaders transition smoothly and sales, retention, and expansion opportunities don't fall through the cracks.

4. Know + Grow the Uniform Market

Use firsthand military and/or first responder experience to build credibility, understand the communities within the Uniform portfolio, and identify opportunities for REBOOT to grow.

• Bring an authentic understanding of the culture, language, pressures, and realities of military and/or first responder service into relationships and sales conversations.
• Build trusted relationships with leaders, influencers, associations, organizations, and other key stakeholders across the Uniform market.
• Develop increasing familiarity with corrections and other communities within the Uniform portfolio.
• Surface market trends, emerging needs, and opportunities that can strengthen REBOOT's programs, messaging, partnerships, and Network strategy.

What Success Looks Like

• Portfolio Growth: New locations launch, participant reach increases, and existing relationships expand.
• Sales Performance: Inbound opportunities move consistently through the pipeline and convert into new REBOOT locations.
• Portfolio Revenue: The Uniform portfolio meets or exceeds established Network-generated revenue goals.
• Portfolio Performance: Locations launch successfully, remain active, and generate opportunities for retention, renewal, expansion, and multiplication.
• Expansion: Existing relationships lead to additional programs, locations, departments, facilities, installations, and communities.
• Strong Coordination: Sales and Coaching maintain clear visibility into what's coming, what's happening, and where action is needed.

Who We're Looking For

The strongest candidate will understand the people we serve and enjoy the challenge of growing something that matters.

You may be a great fit if you are:

• A military veteran or have meaningful professional career experience as a first responder
• Highly relational and able to establish credibility and trust quickly
• Comfortable selling, asking for a decision, and helping interested people move from conversation to action
• Persistent and disciplined with follow-up while remaining relational and service-oriented
• Energized by measurable goals and willing to take ownership of revenue and results
• Able to think beyond individual sales and identify opportunities to expand relationships and markets
• Comfortable using HubSpot, pipeline, revenue, and portfolio data to manage performance
• A strong communicator who is comfortable presenting to individuals and groups
• Organized and able to manage multiple opportunities and relationships without losing the details
• Personally aligned with REBOOT's Christian faith, mission, and values
• Collaborative, coachable, adaptable, and eager to learn

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Executive Director

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led programs and communities around the world. REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and is building one of the largest faith-based responses to trauma and suicide in the world.

The Senior Director of Strategic Partnerships is responsible for creating, developing, and closing significant new partnerships that expand REBOOT's reach, revenue, and impact. This is a senior, externally focused new-business role for someone who knows how to identify opportunity, open doors, build trust with decision-makers, and move complex relationships from a cold introduction to a meaningful partnership.

Working closely with the Executive Director, this leader will build a strong pipeline of corporate, institutional, government, nonprofit, and other strategic partners capable of helping REBOOT enter new markets, reach new populations, and fund significant expansion.

This is not primarily a relationship-maintenance or internal project-management role. The Senior Director of Strategic Partnerships is expected to personally prospect, sell, negotiate, and close while building the systems and pipeline necessary for REBOOT to develop a more predictable partnership revenue engine. As the function grows, this leader may also build and lead Account Executives focused on specific markets or verticals.

The Senior Director of Strategic Partnerships will remain involved through the successful handoff of each new relationship, but ongoing account management, funded-project execution, grant compliance, and Network support are owned by the appropriate REBOOT teams.

The ideal candidate is an entrepreneurial business-development leader with a demonstrated ability to create new relationships from scratch, navigate long and complex sales cycles, engage senior executives, and close substantial opportunities. They are persistent without being transactional, highly relational without losing focus on results, and energized by building something that does not yet exist.

This Role Will:

1. Build a High-Value Partnership Pipeline

Create a consistent flow of qualified new opportunities capable of producing significant revenue and mission expansion.

• Develop and execute REBOOT's strategic partnership development strategy.
• Identify and prioritize companies, institutions, funders, associations, government entities, and other organizations aligned with REBOOT's mission and growth priorities.
• Personally conduct outbound prospecting and relationship development.
• Build relationships with executives, senior leaders, influencers, and decision-makers.
• Generate introductions through existing relationships, board members, partners, funders, and REBOOT leadership.
• Develop a healthy pipeline across priority markets such as military and veteran communities, first responders, corrections, workplaces, healthcare, and other aligned sectors.
• Maintain clear visibility into pipeline value, stage, probability, next steps, and anticipated timing.

2. Advance Opportunities from Interest to Commitment

Own the new-business process from initial conversation through signed partnership.

• Lead discovery conversations to understand partner needs, priorities, challenges, funding opportunities, and decision-making processes.
• Connect REBOOT's programs, capabilities, and mission to meaningful opportunities for partnership.
• Develop clear next steps and maintain momentum throughout long or complex sales cycles.
• Build relationships across multiple stakeholders within prospective partner organizations.
• Identify barriers to progress and develop strategies for moving opportunities forward.
• Know when and how to involve the Executive Director or other senior leaders to increase the likelihood of success.
• Maintain disciplined follow-up so promising opportunities do not stall or disappear.

3. Structure + Close Strategic Partnerships

Translate strong relationships into clearly defined, financially sound partnerships.

• Develop partnership concepts, proposals, presentations, scopes, and funding models.
• Work with Finance, Programs, Strategic Accounts, Grants, and other teams to understand the true cost and operational requirements of proposed partnerships.
• Ensure partnership commitments are realistic, executable, and appropriately funded before they are finalized.
• Lead negotiations and work with the Executive Director on significant asks and closing conversations.
• Secure new partnership revenue and multi-year commitments where possible.
• Identify opportunities to create repeatable partnership models rather than one-time custom projects.
• Protect REBOOT from accepting attractive revenue that creates disproportionate operational burden or financial risk.

4. Create Strong Handoffs + Long-Term Growth Opportunities

Ensure new partnerships transition cleanly into the teams responsible for execution and long-term stewardship.

• Establish clear ownership before a partnership is finalized.
• Provide complete handoffs to Strategic Accounts, Account Executives, Programs & Community Growth, Grants, Finance, or other teams as appropriate.
• Ensure commitments, deliverables, budgets, timelines, expectations, and relationship context are clearly documented.
• Remain engaged during the transition period when senior-level relationship continuity is important.
• Partner with the Director of Strategic Accounts to identify future expansion and renewal opportunities within major relationships.
• Use lessons from existing partnerships to improve future sales strategy, pricing, positioning, and partnership design.

5. Build REBOOT's Strategic Partnership Engine

Help REBOOT develop a more disciplined, repeatable, and scalable approach to new business development.

• Establish clear pipeline stages, qualification criteria, sales practices, and forecasting.
• Maintain disciplined use of HubSpot and other partnership-development systems.
• Develop market-specific messaging, presentations, case studies, and sales tools in partnership with Marketing.
• Identify which sectors and partnership models produce the strongest combination of revenue, impact, scalability, and operational simplicity.
• Provide senior leadership with regular visibility into pipeline health, forecasts, opportunities, and risks.
• As revenue and demand justify expansion, help recruit, develop, and lead Account Executives focused on priority verticals.

Key Measures of Success

• New Partnership Revenue: Value of new partnership revenue personally sourced and closed
• Qualified Pipeline: Total value and quality of active partnership opportunities
• New Opportunities Created: Consistent addition of qualified opportunities with meaningful revenue potential
• Executive-Level Engagement: Growth in relationships and meetings with qualified senior decision-makers
• Pipeline Advancement: Percentage of qualified opportunities consistently moving toward commitment
• Closing Performance: Number, value, and quality of significant partnerships closed
• Sales Cycle Performance: Reduction in unnecessary stalled opportunities and improved clarity around next steps
• Partnership Quality: New agreements are financially sound, operationally executable, and aligned with REBOOT's strategic priorities

Competencies + Traits Required

• Significant experience in business development, enterprise sales, strategic partnerships, or a related revenue-producing role
• Demonstrated history of personally sourcing and closing new business, including relationships that began without an existing connection
• Proven ability to build relationships with executives and senior decision-makers
• Experience navigating complex or long sales cycles involving multiple stakeholders
• Strong commercial instincts and comfort discussing significant financial commitments
• Excellent communication, presentation, negotiation, and influence skills
• Highly persistent and comfortable with rejection, ambiguity, and slow-moving opportunities
• Able to balance relationship-building with clear revenue accountability
• Entrepreneurial and energized by creating opportunity rather than inheriting an established portfolio
• Strong judgment about which opportunities deserve organizational time and resources
• Comfortable using CRM systems, pipeline reporting, forecasts, and sales metrics
• Able to work closely with an Executive Director while independently owning the sales process
• Strong cross-functional communication without needing to personally control implementation
• Personally aligned with REBOOT's Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we lead is just as important as what we accomplish. The Senior Director of Strategic Partnerships will represent REBOOT with some of the organization's most important prospective partners and will play a significant role in shaping its next stage of growth.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God's direction through prayer, Scripture, and spiritual dependence. Faith is not simply a value we affirm. It is the foundation from which we lead.
• Take extreme ownership: Own the pipeline and the result. Follow through, solve problems, and maintain momentum without waiting for someone else to drive the opportunity.
• Create opportunity: Be willing to initiate relationships, make the call, ask for the meeting, and pursue opportunities that do not arrive on their own.
• Execute and adapt: Navigate rejection, changing circumstances, complex decision-making processes, and imperfect information while continuing to move forward.
• Engage with executive presence: Represent REBOOT credibly with senior executives, institutional leaders, funders, and other high-level decision-makers.
• Remain coachable and committed to growth: Welcome feedback, improve quickly, and remain curious about better ways to sell, communicate, and build partnerships.
• Be an energy giver: Bring optimism, confidence, persistence, and solutions without minimizing challenges.
• Maintain a mission-driven mentality: Be deeply motivated to expand access to trauma healing while maintaining the discipline required to build financially sustainable partnerships.
• Demonstrate mental toughness: Remain steady through rejection, long sales cycles, missed opportunities, and setbacks while continuing to build the next opportunity.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Joelton, TN (Nashville Area)
Work Environment: Onsite
Reports to: Senior Director, REBOOT Network
Status: Full-Time

Role Purpose

REBOOT Recovery is a Christian, faith-based nonprofit helping people overcome trauma and move forward through peer-led programs and communities. More than 50,000 people have participated in REBOOT programs, supported by thousands of volunteer leaders serving in churches, nonprofits, military communities, first responder organizations, correctional facilities, and communities around the world.

We're looking for a highly relational, mission-driven person who loves helping people succeed.

The Community Relations Manager for our Church & Nonprofit Network supports a portfolio of volunteer leaders operating REBOOT programs through churches, nonprofits, ministries, and community organizations. You'll build meaningful relationships with leaders, help them solve problems, strengthen their locations, and ensure they have what they need to serve their communities well.

This isn't a counseling role. It's a combination of relationship management, coaching, customer service, problem-solving, and community building. You'll know your leaders personally, understand what's happening in their locations, celebrate their wins, help when things aren't working, and connect them with the right people and resources when new opportunities emerge.

If you're energized by helping others succeed, love building relationships, and want your work to directly advance a Christian mission, this could be a great fit.

Required Professional Background

Experience working or serving in a church, ministry, nonprofit, or community-based organization is required.

Experience working with volunteer leaders is especially valuable. The strongest candidates will understand both the opportunity and the complexity of helping volunteers successfully lead programs within churches and community organizations. Experience with customer success, account management, coaching, ministry leadership, volunteer management, community engagement, or similar relationship-focused work is also valuable.

This Role Will:

1. Coach + Support Leaders

Build trusted relationships with REBOOT leaders and provide responsive, practical support that helps them lead healthy and effective locations.

• Serve as the primary point of contact for assigned leaders, proactively checking in and responding quickly to questions and needs.
• Support leaders through onboarding, preparation, launch, and ongoing delivery, including participant recruitment, facilitation, team development, and community engagement.
• Provide frontline technical support for REBOOT systems and tools, resolving common issues and connecting leaders with additional support when needed.

2. Monitor + Strengthen Location Health

Know what's happening across your portfolio and proactively help locations remain healthy, active, and growing.

• Monitor leader engagement, course activity, upcoming graduations, renewals, and overall location health.
• Identify stalled, inactive, struggling, or at-risk locations and proactively work with leaders to get them moving forward.
• Identify healthy locations and high-capacity leaders with potential to expand, multiply, mentor others, or take on greater leadership.
• Own data integrity for assigned locations in HubSpot, ensuring leader, location, course, activity, and other key information remains accurate and current.

3. Provide Portfolio Intelligence

Ensure Program Sales and Network leadership have clear, timely visibility into what's happening across assigned locations.

• Prepare a weekly portfolio report for Program Sales highlighting upcoming graduations, renewals, at-risk locations, growth opportunities, and items requiring follow-up.
• Surface opportunities for renewal, expansion, multiplication, or deeper engagement to the appropriate team member.
• Identify recurring trends, barriers, and emerging needs across the portfolio and communicate them to Network leadership.

4. Strengthen the Leader Community

Help create a Network where volunteer leaders feel connected to REBOOT, one another, and the larger mission.

• Celebrate leaders and recognize meaningful milestones, accomplishments, and impact.
• Connect leaders with other leaders, resources, training, and mentoring opportunities that strengthen their experience.
• Partner with the Director of Leadership & Training to connect high-capacity leaders with mentoring and advanced leadership opportunities.
• Bring the voice of leaders back to REBOOT by sharing feedback and insights that can improve the overall Network experience.

Key Measures of Success

• Leader Experience: Satisfaction, responsiveness, and quality of coaching
• Portfolio Health: Active locations, retention, successful launches, and re-engagement
• Leader Development: Leaders advancing, multiplying, and taking greater responsibility
• Portfolio Support: Accurate information, growth opportunities surfaced, and strong follow-through for the Program Lead

Who We're Looking For

The strongest candidate will be someone who genuinely enjoys people and takes ownership of the details required to serve them well. You may be a great fit if you are:

• Highly relational and able to build trust quickly
• A natural encourager and strong listener
• Personally aligned with REBOOT's Christian faith, mission, and values
• Proactive rather than waiting for someone to ask for help
• Comfortable coaching people through challenges and having candid conversations when necessary
• Organized, dependable, responsive, and strong with follow-through
• Comfortable managing a portfolio of relationships while keeping records and details accurate
• A strong written and verbal communicator
• Comfortable learning technology and providing basic technical support
• Able to recognize both problems and opportunities and know when to involve others
• Comfortable working independently while collaborating closely with a team
• Coachable, adaptable, and eager to learn

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Executive Director

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led programs and communities around the world. REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and is building one of the largest faith-based responses to trauma and suicide in the world.

The Director of Strategic Accounts is responsible for protecting, strengthening, renewing, and expanding REBOOT’s most significant funded relationships that include a defined scope of work, outcomes, deliverables, or program commitments.

Strategic Accounts may originate through Strategic Partnerships, Philanthropy, grants, the Executive Director, or other funding channels. What defines a Strategic Account is not where the money came from, but the level of relationship stewardship and execution required after the funding is secured.

Once a significant funded relationship is assigned to Strategic Accounts, this leader becomes the primary relationship owner, ensuring the partner remains confident in REBOOT, commitments are understood internally, challenges are addressed quickly, and opportunities for renewal and expansion are actively developed.

The Director of Strategic Accounts does not personally execute every component of a funded partnership. Instead, this leader ensures the right internal owners are engaged and that the partner experiences REBOOT as one coordinated organization. Finance owns financial management, Grant Management owns compliance and reporting, Account Executives own vertical sales and activation, Programs & Community Growth owns ongoing REBOOT locations, and B2B program staff own specialized delivery when required.

The Director of Strategic Accounts remains accountable for the overall health of the relationship and the protection and growth of the revenue associated with it.

This role works closely with the Senior Director of Strategic Partnerships, Director of Philanthropy, Grant Management, Finance, Programs & Community Growth, Account Executives, and other internal teams to ensure REBOOT delivers on its commitments while building deeper, longer-term relationships with its most significant funders and partners.

The ideal candidate is highly relational, operationally strong, and exceptionally dependable. They are comfortable managing complex relationships involving multiple internal and external stakeholders, translating commitments into clear expectations, anticipating challenges, and identifying opportunities to deepen partnerships over time.

This Role Will:

1. Own + Strengthen Major Strategic Accounts

Serve as REBOOT’s primary relationship owner for assigned funded partnerships.

• Build trusted relationships with key decision-makers, funders, and stakeholders within assigned accounts.
• Maintain a deep understanding of each partner’s priorities, expectations, commitments, and definition of success.
• Establish an appropriate communication and engagement rhythm for each account.
• Ensure partners experience REBOOT as responsive, organized, relational, and highly professional.
• Anticipate relationship risks and address issues before they threaten satisfaction, revenue, or renewal.
• Maintain accurate relationship history, notes, commitments, and next steps within REBOOT’s CRM.

2. Protect Funded Commitments + Account Health

Maintain visibility into the overall health of each Strategic Account without personally becoming responsible for every deliverable.

• Translate funded commitments into clear internal ownership, timelines, and expectations.
• Ensure each major deliverable has an identified owner within the appropriate department.
• Maintain visibility into progress against major commitments and partner expectations.
• Identify missed handoffs, emerging risks, or execution gaps that could affect the relationship.
• Convene the appropriate internal leaders when issues require cross-functional resolution.
• Escalate significant risks or decisions to senior leadership when necessary.
• Ensure internal teams understand both what was promised and why it matters to the partner.

3. Drive Renewal + Expansion

Treat every successful Strategic Account as an opportunity for deeper long-term partnership.

• Begin renewal planning well before existing funding or agreements expire.
• Develop a clear renewal and growth strategy for each major account.
• Identify opportunities for additional funding, expanded geography, additional programs, new populations, or multi-year commitments.
• Lead renewal and expansion conversations with existing partners.
• Collaborate with the Executive Director, Senior Director of Strategic Partnerships, Director of Philanthropy, or other appropriate leaders on significant renewal and expansion asks.
• Use outcomes, stories, data, and partner feedback to strengthen the case for continued investment.
• Build relationships with additional stakeholders inside partner organizations to deepen institutional support.
• Increase the lifetime value and strategic importance of REBOOT’s strongest relationships.

4. Coordinate Strong Internal Account Management

Create clarity across departments without becoming the project manager for every piece of work.

• Conduct effective internal account kickoffs following the handoff of significant funded relationships.
• Ensure responsibilities are clearly assigned across Programs, Account Executives, Grants, Finance, Marketing, Operations, and other teams.
• Establish simple account plans outlining commitments, owners, milestones, risks, relationship strategy, and renewal timing.
• Maintain enough visibility into execution to confidently communicate with the partner.
• Facilitate periodic internal account reviews for REBOOT’s most important relationships.
• Identify recurring problems in partnership design or execution and surface them to senior leadership.
• Help improve handoffs between the teams that secure funding and the teams responsible for long-term execution and stewardship.

5. Build a Strong Strategic Accounts Portfolio

Develop the discipline, systems, and visibility required to manage an increasingly significant portfolio of funded relationships.

• Maintain a clear portfolio of assigned Strategic Accounts and their current health.
• Track funded value, renewal dates, expansion opportunities, key contacts, commitments, risks, and next steps.
• Provide leadership with regular visibility into account health and anticipated renewals.
• Develop simple account-management standards and tools that can scale as REBOOT grows.
• Identify which relationships require significant Strategic Account attention and which can be managed through standard processes.
• Use insights from existing accounts to help REBOOT improve future partnership structure, pricing, commitments, and execution.

Key Measures of Success

• Revenue Retention: Percentage and dollar value of assigned Strategic Account revenue successfully retained or renewed
• Account Expansion: New revenue generated through growth of existing Strategic Accounts
• Portfolio Health: Percentage of assigned accounts considered healthy, on track, and positioned for renewal
• Renewal Pipeline: Clear visibility into upcoming renewals, probability, next steps, and anticipated revenue
• Partner Experience: Strength of partner satisfaction, trust, responsiveness, and relationship quality
• Account Execution: Major commitments have clear owners and significant risks are identified before becoming partner problems
• Multi-Year Growth: Increase in partners moving from one-time funding toward larger, deeper, or multi-year relationships

Competencies + Traits Required

• Exceptional relationship-management and stakeholder-management skills
• Highly organized with strong follow-through and attention to detail
• Strong judgment and ability to anticipate problems before they escalate
• Able to manage multiple complex accounts, commitments, and stakeholders at once
• Strong written and verbal communication with executive-level professionalism
• Comfortable discussing funding, renewals, expansion, outcomes, and performance
• Able to influence across departments without relying on direct authority
• Takes extreme ownership while respecting clear functional boundaries
• Personally aligned with REBOOT’s Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we lead is just as important as what we accomplish. The Director of Strategic Accounts will steward some of REBOOT’s most important relationships and must represent the organization with trust, maturity, excellence, and mission alignment.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God’s direction through prayer, Scripture, and spiritual dependence. Faith is not simply a value we affirm. It is the foundation from which we lead.
• Take extreme ownership: Own the health and future of assigned relationships. Do not assume someone else will notice an issue, follow up, or protect the partnership.
• Execute and adapt: Move commitments forward, solve problems, and adjust when circumstances change without losing sight of the desired outcome.
• Build trust: Communicate clearly, follow through consistently, and become someone both partners and REBOOT staff can depend on.
• Think ahead: Anticipate renewal dates, risks, partner concerns, and expansion opportunities rather than reacting after they occur.
• Lead through influence: Create alignment across teams while respecting the ownership and expertise of functional leaders.
• Remain coachable and committed to growth: Seek feedback, learn continuously, and improve both personal performance and REBOOT’s account-management practices.
• Be an energy giver: Approach complexity with steadiness, optimism, and a solution-oriented mindset.
• Maintain a mission-driven mentality: Remember that protecting and expanding these relationships ultimately allows more people to access trauma healing.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)