Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Executive Director

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led programs and communities around the world. REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and is building one of the largest faith-based responses to trauma and suicide in the world.

The Director of Philanthropy / Strategic Giving is responsible for growing philanthropic revenue from individuals, families, family foundations, and charitable corporate donors who primarily give because they believe in REBOOT’s mission and future.

This leader owns the full donor-development cycle, including new donor acquisition, cultivation, solicitation, stewardship, retention, upgrades, and major-gift development. The role is both strategic and highly relational, requiring someone who can build new relationships from scratch while also deepening the commitment of existing supporters.

This is not primarily a grant-compliance or partnership-delivery role. Philanthropy focuses on funding given to support REBOOT’s overall mission, strategic priorities, campaigns, and growth rather than funding that purchases a clearly defined body of work. When funding includes significant program deliverables or a defined scope, the ongoing relationship may transition to Strategic Accounts following a clear handoff.

The Director of Philanthropy / Strategic Giving will work closely with the Executive Director, strategically deploying him into the relationships, meetings, cultivation opportunities, and asks where his involvement can have the greatest impact. The Director owns the donor strategy and follow-through rather than relying on the Executive Director to personally manage the fundraising process.

The ideal candidate is an entrepreneurial fundraiser and relationship builder who is energized by finding new supporters, building trust over time, making meaningful asks, and helping donors connect their generosity to lasting impact. They are comfortable creating opportunity rather than simply managing an inherited donor portfolio.

This Role Will:

1. Build a Strong Philanthropic Pipeline

Create a growing pipeline of individuals, families, foundations, and charitable corporate donors with the capacity and interest to significantly support REBOOT.

• Develop and execute REBOOT’s philanthropic growth strategy.
• Identify and qualify prospective major donors and funders.
• Create new relationships through referrals, introductions, research, events, networks, and direct outreach.
• Build relationships with individuals, families, family offices, family foundations, and charitable corporate donors.
• Maintain a healthy pipeline of qualified prospects at multiple stages of cultivation.
• Develop clear strategies and next steps for REBOOT’s highest-potential prospects.
• Maintain disciplined and accurate use of HubSpot and other fundraising systems.

2. Cultivate + Secure Major Gifts

Move qualified prospects from initial interest toward meaningful financial commitment.

• Build authentic relationships that deepen donors’ understanding of REBOOT’s mission, impact, and future vision.
• Conduct donor meetings, visits, presentations, and cultivation experiences.
• Match donor interests with REBOOT’s greatest opportunities and funding priorities.
• Develop thoughtful solicitation strategies for major prospects.
• Make direct financial asks and confidently discuss significant giving opportunities.
• Prepare proposals, giving opportunities, presentations, and other donor materials as needed.
• Strategically involve the Executive Director, board members, founders, or other leaders in high-value relationships and asks.
• Pursue multi-year commitments and larger transformational gifts when appropriate.

3. Retain + Grow Existing Donors

Build long-term relationships that lead to stronger retention, increased giving, and deeper engagement.

• Develop individualized stewardship strategies for REBOOT’s most significant donors.
• Maintain meaningful communication with donors throughout the year, not only when asking for support.
• Help donors understand the impact their giving is making.
• Identify donors with the potential and interest to increase their level of support.
• Develop upgrade and renewal strategies for major donors and family foundations.
• Build relationships across families and organizations to strengthen long-term connection to REBOOT.
• Identify opportunities for recurring, multi-year, campaign, or legacy giving.

4. Lead Strategic Giving Initiatives

Help REBOOT connect philanthropic capital to the organization’s most important priorities and future opportunities.

• Partner with the Executive Director and senior leadership to translate strategic priorities into compelling funding opportunities.
• Support major campaigns and special initiatives such as REBOOT Rise and other future growth priorities.
• Develop clear cases for support, giving opportunities, and donor-facing narratives.
• Maintain visibility into philanthropic funding needs across the organization.
• Help leadership prioritize opportunities based on donor interest, organizational need, and strategic value.
• Ensure philanthropic messaging remains compelling, credible, and aligned with REBOOT’s mission and strategy.

5. Build a Disciplined Philanthropy Function

Create the systems, rhythms, and accountability required for REBOOT to build a more predictable and scalable philanthropic revenue engine.

• Establish clear fundraising goals, pipeline stages, activity expectations, and forecasts.
• Maintain accurate donor records, relationship history, giving history, next steps, and opportunity values.
• Build regular donor pipeline and portfolio reviews.
• Track donor retention, acquisition, upgrades, major gifts, and overall philanthropic revenue.
• Partner with the Executive & Development Coordinator on scheduling, donor records, meeting preparation, acknowledgments, event logistics, and administrative follow-up.
• Partner with Marketing and Storytelling to develop donor communications, impact stories, cases for support, and fundraising materials.
• Provide senior leadership with clear visibility into philanthropic performance, opportunities, risks, and forecasts.

Key Measures of Success

• Philanthropic Revenue: Total philanthropic revenue secured from individuals, families, family foundations, and charitable corporate donors
• New Donor Acquisition: Number and value of new qualified donors and major-gift relationships developed
• Major Gifts: Number and value of significant gifts secured
• Donor Retention: Percentage of existing major donors retained year over year
• Donor Upgrades: Growth in giving from existing donors and funders
• Qualified Pipeline: Value and quality of active philanthropic opportunities
• Multi-Year Commitments: Growth in donors making recurring or multi-year commitments
• Executive Leverage: Effective use of the Executive Director in the highest-value donor relationships and asks

Competencies + Traits Required

• Proven experience in major gifts, philanthropy, fundraising, or high-trust relationship development
• Strong ability to create new donor relationships rather than simply manage an existing portfolio
• Comfortable making direct asks and discussing significant financial commitments
• Highly relational with strong executive presence and communication skills
• Persistent, organized, and disciplined in follow-up
• Strong judgment around donor strategy, timing, and relationship dynamics
• Comfortable using CRM systems, pipelines, forecasts, and fundraising metrics
• Able to work independently while strategically engaging senior leadership
• Personally aligned with REBOOT’s Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we lead is just as important as what we accomplish. The Director of Philanthropy / Strategic Giving will represent REBOOT with many of the people who make the mission possible and must approach those relationships with humility, professionalism, trust, and genuine care.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God’s direction through prayer, Scripture, and spiritual dependence.
• Take extreme ownership: Own the donor pipeline, relationships, asks, and follow-through required to achieve results.
• Create opportunity: Actively develop new relationships rather than waiting for donors to find REBOOT.
• Build trust: Approach donors as long-term partners in the mission rather than transactions.
• Execute and adapt: Maintain momentum through long cultivation cycles, changing circumstances, and inevitable setbacks.
• Remain coachable and committed to growth: Seek feedback, continue learning, and strengthen fundraising practices over time.
• Be an energy giver: Bring optimism, confidence, gratitude, and a solution-oriented mindset.
• Maintain a mission-driven mentality: Connect donors to the real people and communities their generosity makes possible while protecting the integrity of REBOOT’s mission.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Joelton, TN (Nashville Area)
Work Environment: Onsite
Reports to: Senior Director, REBOOT Network
Status: Full-Time

Help Grow REBOOT Among Those Who Serve

REBOOT Recovery is a Christian, faith-based nonprofit helping people overcome trauma and move forward through peer-led programs and communities. More than 50,000 people have participated in REBOOT programs, supported by thousands of volunteer leaders serving in churches, nonprofits, military communities, first responder organizations, correctional facilities, and communities around the world.

We're looking for someone who understands military and/or first responder communities firsthand and can help bring REBOOT to more of the people who serve in them.

The Uniform Program Sales + Expansion role leads the growth and overall performance of REBOOT's Uniform portfolio, which currently includes military and veterans, first responders, and corrections.

This role operates the portfolio like a small, mission-driven business. The Program Lead owns inbound sales, new location growth, expansion, portfolio revenue, and overall performance, partnering closely with the Uniform Coach who provides day-to-day support, coaching, and service to leaders and locations.

You'll work primarily with inbound opportunities from people and organizations already interested in REBOOT, helping them understand our programs, determine the right fit, make a decision, and successfully move toward launch. You'll also look across the existing portfolio for opportunities to expand REBOOT into additional departments, installations, facilities, organizations, and communities.

This is a great role for someone who has served, loves building relationships, is comfortable moving people from interest to action, and wants to use their professional experience to help others.

Required Professional Background

Professional career experience in the military and/or as a first responder is required.

This isn't simply a preferred qualification. Firsthand understanding of the culture, pressures, relationships, terminology, and realities of service is central to succeeding in this role and building credibility with the people and organizations REBOOT serves.

Previous sales experience is valuable, but we're equally interested in candidates who demonstrate strong relational instincts, disciplined follow-through, comfort asking people to take action, business-minded thinking, and the ability to learn and execute a sales process.

What You'll Do

1. Grow the Uniform Portfolio

Own the sales pipeline, new-location growth, and Network-generated revenue across the Uniform portfolio.

• Manage inbound opportunities from initial interest through commitment, responding quickly and consistently to qualified prospects.
• Lead discovery calls, presentations, demonstrations, and follow-up conversations that help prospective leaders and organizations understand REBOOT and move toward a decision.
• Convert qualified prospects into new REBOOT locations and remain accountable for established sales, revenue, and growth goals.
• Represent REBOOT at select conferences, presentations, associations, and networking opportunities that can generate new relationships and qualified opportunities.

2. Expand + Manage Portfolio Performance

Look beyond individual sales to grow the reach, revenue, and overall performance of the Uniform portfolio.

• Identify opportunities for additional programs, locations, departments, facilities, installations, or communities within existing relationships.
• Receive qualified opportunities generated through REBOOT's Philanthropy & Partnerships team and move them into the appropriate Network sales and launch process.
• Monitor portfolio performance, including location growth, participant reach, revenue, retention, and expansion, and take action when performance is off track.
• Identify trends, barriers, and opportunities that could improve the performance or reach of the overall portfolio.

3. Partner with the Uniform Coach

Work in close partnership with the Uniform Coach to create a seamless experience from initial interest through launch and ongoing support.

• Work with the Uniform Coach to guide committed leaders and organizations from "yes" through successful launch, coordinating preparation, training, resources, and support before transitioning primary day-to-day support to the Coach.
• Prepare a weekly report for the Uniform Coach highlighting new sales, upcoming locations preparing for handoff, expected launch dates, important context, issues, and other items requiring coordination.
• Review the Coach's weekly portfolio report for upcoming graduations, renewals, at-risk locations, leader concerns, and growth opportunities, taking ownership of sales, renewal, or expansion follow-up when appropriate.
• Maintain clear ownership and communication with the Coach so leaders transition smoothly and sales, retention, and expansion opportunities don't fall through the cracks.

4. Know + Grow the Uniform Market

Use firsthand military and/or first responder experience to build credibility, understand the communities within the Uniform portfolio, and identify opportunities for REBOOT to grow.

• Bring an authentic understanding of the culture, language, pressures, and realities of military and/or first responder service into relationships and sales conversations.
• Build trusted relationships with leaders, influencers, associations, organizations, and other key stakeholders across the Uniform market.
• Develop increasing familiarity with corrections and other communities within the Uniform portfolio.
• Surface market trends, emerging needs, and opportunities that can strengthen REBOOT's programs, messaging, partnerships, and Network strategy.

What Success Looks Like

• Portfolio Growth: New locations launch, participant reach increases, and existing relationships expand.
• Sales Performance: Inbound opportunities move consistently through the pipeline and convert into new REBOOT locations.
• Portfolio Revenue: The Uniform portfolio meets or exceeds established Network-generated revenue goals.
• Portfolio Performance: Locations launch successfully, remain active, and generate opportunities for retention, renewal, expansion, and multiplication.
• Expansion: Existing relationships lead to additional programs, locations, departments, facilities, installations, and communities.
• Strong Coordination: Sales and Coaching maintain clear visibility into what's coming, what's happening, and where action is needed.

Who We're Looking For

The strongest candidate will understand the people we serve and enjoy the challenge of growing something that matters.

You may be a great fit if you are:

• A military veteran or have meaningful professional career experience as a first responder
• Highly relational and able to establish credibility and trust quickly
• Comfortable selling, asking for a decision, and helping interested people move from conversation to action
• Persistent and disciplined with follow-up while remaining relational and service-oriented
• Energized by measurable goals and willing to take ownership of revenue and results
• Able to think beyond individual sales and identify opportunities to expand relationships and markets
• Comfortable using HubSpot, pipeline, revenue, and portfolio data to manage performance
• A strong communicator who is comfortable presenting to individuals and groups
• Organized and able to manage multiple opportunities and relationships without losing the details
• Personally aligned with REBOOT's Christian faith, mission, and values
• Collaborative, coachable, adaptable, and eager to learn

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Onsite, Joelton, TN (Near Nashville, TN)
Reports to: Executive Director

Explanation of Duties

REBOOT Recovery (REBOOT) is a Christian, faith-based nonprofit organization that exists to help people overcome trauma through peer-led programs and communities around the world. REBOOT has served more than 50,000 people, trained thousands of volunteer leaders, and is building one of the largest faith-based responses to trauma and suicide in the world.

The Senior Director of Strategic Partnerships is responsible for creating, developing, and closing significant new partnerships that expand REBOOT's reach, revenue, and impact. This is a senior, externally focused new-business role for someone who knows how to identify opportunity, open doors, build trust with decision-makers, and move complex relationships from a cold introduction to a meaningful partnership.

Working closely with the Executive Director, this leader will build a strong pipeline of corporate, institutional, government, nonprofit, and other strategic partners capable of helping REBOOT enter new markets, reach new populations, and fund significant expansion.

This is not primarily a relationship-maintenance or internal project-management role. The Senior Director of Strategic Partnerships is expected to personally prospect, sell, negotiate, and close while building the systems and pipeline necessary for REBOOT to develop a more predictable partnership revenue engine. As the function grows, this leader may also build and lead Account Executives focused on specific markets or verticals.

The Senior Director of Strategic Partnerships will remain involved through the successful handoff of each new relationship, but ongoing account management, funded-project execution, grant compliance, and Network support are owned by the appropriate REBOOT teams.

The ideal candidate is an entrepreneurial business-development leader with a demonstrated ability to create new relationships from scratch, navigate long and complex sales cycles, engage senior executives, and close substantial opportunities. They are persistent without being transactional, highly relational without losing focus on results, and energized by building something that does not yet exist.

This Role Will:

1. Build a High-Value Partnership Pipeline

Create a consistent flow of qualified new opportunities capable of producing significant revenue and mission expansion.

• Develop and execute REBOOT's strategic partnership development strategy.
• Identify and prioritize companies, institutions, funders, associations, government entities, and other organizations aligned with REBOOT's mission and growth priorities.
• Personally conduct outbound prospecting and relationship development.
• Build relationships with executives, senior leaders, influencers, and decision-makers.
• Generate introductions through existing relationships, board members, partners, funders, and REBOOT leadership.
• Develop a healthy pipeline across priority markets such as military and veteran communities, first responders, corrections, workplaces, healthcare, and other aligned sectors.
• Maintain clear visibility into pipeline value, stage, probability, next steps, and anticipated timing.

2. Advance Opportunities from Interest to Commitment

Own the new-business process from initial conversation through signed partnership.

• Lead discovery conversations to understand partner needs, priorities, challenges, funding opportunities, and decision-making processes.
• Connect REBOOT's programs, capabilities, and mission to meaningful opportunities for partnership.
• Develop clear next steps and maintain momentum throughout long or complex sales cycles.
• Build relationships across multiple stakeholders within prospective partner organizations.
• Identify barriers to progress and develop strategies for moving opportunities forward.
• Know when and how to involve the Executive Director or other senior leaders to increase the likelihood of success.
• Maintain disciplined follow-up so promising opportunities do not stall or disappear.

3. Structure + Close Strategic Partnerships

Translate strong relationships into clearly defined, financially sound partnerships.

• Develop partnership concepts, proposals, presentations, scopes, and funding models.
• Work with Finance, Programs, Strategic Accounts, Grants, and other teams to understand the true cost and operational requirements of proposed partnerships.
• Ensure partnership commitments are realistic, executable, and appropriately funded before they are finalized.
• Lead negotiations and work with the Executive Director on significant asks and closing conversations.
• Secure new partnership revenue and multi-year commitments where possible.
• Identify opportunities to create repeatable partnership models rather than one-time custom projects.
• Protect REBOOT from accepting attractive revenue that creates disproportionate operational burden or financial risk.

4. Create Strong Handoffs + Long-Term Growth Opportunities

Ensure new partnerships transition cleanly into the teams responsible for execution and long-term stewardship.

• Establish clear ownership before a partnership is finalized.
• Provide complete handoffs to Strategic Accounts, Account Executives, Programs & Community Growth, Grants, Finance, or other teams as appropriate.
• Ensure commitments, deliverables, budgets, timelines, expectations, and relationship context are clearly documented.
• Remain engaged during the transition period when senior-level relationship continuity is important.
• Partner with the Director of Strategic Accounts to identify future expansion and renewal opportunities within major relationships.
• Use lessons from existing partnerships to improve future sales strategy, pricing, positioning, and partnership design.

5. Build REBOOT's Strategic Partnership Engine

Help REBOOT develop a more disciplined, repeatable, and scalable approach to new business development.

• Establish clear pipeline stages, qualification criteria, sales practices, and forecasting.
• Maintain disciplined use of HubSpot and other partnership-development systems.
• Develop market-specific messaging, presentations, case studies, and sales tools in partnership with Marketing.
• Identify which sectors and partnership models produce the strongest combination of revenue, impact, scalability, and operational simplicity.
• Provide senior leadership with regular visibility into pipeline health, forecasts, opportunities, and risks.
• As revenue and demand justify expansion, help recruit, develop, and lead Account Executives focused on priority verticals.

Key Measures of Success

• New Partnership Revenue: Value of new partnership revenue personally sourced and closed
• Qualified Pipeline: Total value and quality of active partnership opportunities
• New Opportunities Created: Consistent addition of qualified opportunities with meaningful revenue potential
• Executive-Level Engagement: Growth in relationships and meetings with qualified senior decision-makers
• Pipeline Advancement: Percentage of qualified opportunities consistently moving toward commitment
• Closing Performance: Number, value, and quality of significant partnerships closed
• Sales Cycle Performance: Reduction in unnecessary stalled opportunities and improved clarity around next steps
• Partnership Quality: New agreements are financially sound, operationally executable, and aligned with REBOOT's strategic priorities

Competencies + Traits Required

• Significant experience in business development, enterprise sales, strategic partnerships, or a related revenue-producing role
• Demonstrated history of personally sourcing and closing new business, including relationships that began without an existing connection
• Proven ability to build relationships with executives and senior decision-makers
• Experience navigating complex or long sales cycles involving multiple stakeholders
• Strong commercial instincts and comfort discussing significant financial commitments
• Excellent communication, presentation, negotiation, and influence skills
• Highly persistent and comfortable with rejection, ambiguity, and slow-moving opportunities
• Able to balance relationship-building with clear revenue accountability
• Entrepreneurial and energized by creating opportunity rather than inheriting an established portfolio
• Strong judgment about which opportunities deserve organizational time and resources
• Comfortable using CRM systems, pipeline reporting, forecasts, and sales metrics
• Able to work closely with an Executive Director while independently owning the sales process
• Strong cross-functional communication without needing to personally control implementation
• Personally aligned with REBOOT's Christian mission, values, and faith-based approach

Leadership Expectations + Cultural Fit

At REBOOT, how we lead is just as important as what we accomplish. The Senior Director of Strategic Partnerships will represent REBOOT with some of the organization's most important prospective partners and will play a significant role in shaping its next stage of growth.

This leader is expected to:

• Lead from a foundation of faith: Demonstrate a personal and active relationship with Jesus Christ, seeking God's direction through prayer, Scripture, and spiritual dependence. Faith is not simply a value we affirm. It is the foundation from which we lead.
• Take extreme ownership: Own the pipeline and the result. Follow through, solve problems, and maintain momentum without waiting for someone else to drive the opportunity.
• Create opportunity: Be willing to initiate relationships, make the call, ask for the meeting, and pursue opportunities that do not arrive on their own.
• Execute and adapt: Navigate rejection, changing circumstances, complex decision-making processes, and imperfect information while continuing to move forward.
• Engage with executive presence: Represent REBOOT credibly with senior executives, institutional leaders, funders, and other high-level decision-makers.
• Remain coachable and committed to growth: Welcome feedback, improve quickly, and remain curious about better ways to sell, communicate, and build partnerships.
• Be an energy giver: Bring optimism, confidence, persistence, and solutions without minimizing challenges.
• Maintain a mission-driven mentality: Be deeply motivated to expand access to trauma healing while maintaining the discipline required to build financially sustainable partnerships.
• Demonstrate mental toughness: Remain steady through rejection, long sales cycles, missed opportunities, and setbacks while continuing to build the next opportunity.

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)

Location: Joelton, TN (Nashville Area)
Work Environment: Onsite
Reports to: Senior Director, REBOOT Network
Status: Full-Time

Role Purpose

REBOOT Recovery is a Christian, faith-based nonprofit helping people overcome trauma and move forward through peer-led programs and communities. More than 50,000 people have participated in REBOOT programs, supported by thousands of volunteer leaders serving in churches, nonprofits, military communities, first responder organizations, correctional facilities, and communities around the world.

We're looking for a highly relational, mission-driven person who loves helping people succeed.

The Community Relations Manager for our Church & Nonprofit Network supports a portfolio of volunteer leaders operating REBOOT programs through churches, nonprofits, ministries, and community organizations. You'll build meaningful relationships with leaders, help them solve problems, strengthen their locations, and ensure they have what they need to serve their communities well.

This isn't a counseling role. It's a combination of relationship management, coaching, customer service, problem-solving, and community building. You'll know your leaders personally, understand what's happening in their locations, celebrate their wins, help when things aren't working, and connect them with the right people and resources when new opportunities emerge.

If you're energized by helping others succeed, love building relationships, and want your work to directly advance a Christian mission, this could be a great fit.

Required Professional Background

Experience working or serving in a church, ministry, nonprofit, or community-based organization is required.

Experience working with volunteer leaders is especially valuable. The strongest candidates will understand both the opportunity and the complexity of helping volunteers successfully lead programs within churches and community organizations. Experience with customer success, account management, coaching, ministry leadership, volunteer management, community engagement, or similar relationship-focused work is also valuable.

This Role Will:

1. Coach + Support Leaders

Build trusted relationships with REBOOT leaders and provide responsive, practical support that helps them lead healthy and effective locations.

• Serve as the primary point of contact for assigned leaders, proactively checking in and responding quickly to questions and needs.
• Support leaders through onboarding, preparation, launch, and ongoing delivery, including participant recruitment, facilitation, team development, and community engagement.
• Provide frontline technical support for REBOOT systems and tools, resolving common issues and connecting leaders with additional support when needed.

2. Monitor + Strengthen Location Health

Know what's happening across your portfolio and proactively help locations remain healthy, active, and growing.

• Monitor leader engagement, course activity, upcoming graduations, renewals, and overall location health.
• Identify stalled, inactive, struggling, or at-risk locations and proactively work with leaders to get them moving forward.
• Identify healthy locations and high-capacity leaders with potential to expand, multiply, mentor others, or take on greater leadership.
• Own data integrity for assigned locations in HubSpot, ensuring leader, location, course, activity, and other key information remains accurate and current.

3. Provide Portfolio Intelligence

Ensure Program Sales and Network leadership have clear, timely visibility into what's happening across assigned locations.

• Prepare a weekly portfolio report for Program Sales highlighting upcoming graduations, renewals, at-risk locations, growth opportunities, and items requiring follow-up.
• Surface opportunities for renewal, expansion, multiplication, or deeper engagement to the appropriate team member.
• Identify recurring trends, barriers, and emerging needs across the portfolio and communicate them to Network leadership.

4. Strengthen the Leader Community

Help create a Network where volunteer leaders feel connected to REBOOT, one another, and the larger mission.

• Celebrate leaders and recognize meaningful milestones, accomplishments, and impact.
• Connect leaders with other leaders, resources, training, and mentoring opportunities that strengthen their experience.
• Partner with the Director of Leadership & Training to connect high-capacity leaders with mentoring and advanced leadership opportunities.
• Bring the voice of leaders back to REBOOT by sharing feedback and insights that can improve the overall Network experience.

Key Measures of Success

• Leader Experience: Satisfaction, responsiveness, and quality of coaching
• Portfolio Health: Active locations, retention, successful launches, and re-engagement
• Leader Development: Leaders advancing, multiplying, and taking greater responsibility
• Portfolio Support: Accurate information, growth opportunities surfaced, and strong follow-through for the Program Lead

Who We're Looking For

The strongest candidate will be someone who genuinely enjoys people and takes ownership of the details required to serve them well. You may be a great fit if you are:

• Highly relational and able to build trust quickly
• A natural encourager and strong listener
• Personally aligned with REBOOT's Christian faith, mission, and values
• Proactive rather than waiting for someone to ask for help
• Comfortable coaching people through challenges and having candid conversations when necessary
• Organized, dependable, responsive, and strong with follow-through
• Comfortable managing a portfolio of relationships while keeping records and details accurate
• A strong written and verbal communicator
• Comfortable learning technology and providing basic technical support
• Able to recognize both problems and opportunities and know when to involve others
• Comfortable working independently while collaborating closely with a team
• Coachable, adaptable, and eager to learn

REBOOT Cares Staff Benefits

• 100% Employer-Paid Employee Medical Insurance
• Generous Paid Time Off, Sick Leave & Holidays (including two weeks off between Christmas & New Year's)
• SIMPLE IRA with 3% Employer Match
• Paid Maternity & Paternity Leave
• Flexible Work Schedule
• Casual Dress Code
• Up to Six Counseling Sessions Per Year (reimbursed up to $150 per session)